When will my cat fence ship?
Most orders will ship the same or next business day.
Does it keep other animals out?
Yes, though it is marginally less effective at doing so.
Can you do other types of fencing besides wood or chain link?
Yes, the system can be used on any fencing, including masonry and vinyl. It is also adaptable so that if you move to a house with a different type of fencing, you can bring your cat fence with you and continue to use it.
Can your product extend out further?
We offer extensions for the system for an additional cost. Most customers will not need these.
What if my cats are still getting out?
Call us and we will help you troubleshoot your fence. We guarantee our product will work, and we will help ensure this.
What about trees?
We recommend purchasing metal flashing at your local hardware store and stapling it around the trunk of the tree to prevent your cats from climbing it. In the past we have sold a tree barrier kit, however we have found the metal flashing to be a cheaper and easier solution.
Do you offer a money back guarantee?
Yes, if you are unhappy with our cat fence system for any reason, you can return it for a full refund (less shipping charges) within 90 days of purchase.
How long does your system last?
We have found that some customers who have had the fence longer than 15 years have needed to purchase replacement netting, however the metal stanchions will never need to be replaced except in cases where they are subjected to repeated heavy snowfall. If any of your parts need to be replaced within one year of purchase, we will replace them free of charge.
What about areas with heavy snow?
Breakage is more likely with heavy, wet snow. Some customers remove the first two attachments of the netting during the winter, allowing the netting to droop so it doesn’t accumulate snow (and keep their cats inside their homes). If any of your stanchions break due to snow, call us. We will replace any parts within a year of purchase for free. We offer special pricing for replacement parts for existing customers
What color is the netting?
Black. The netting is very difficult to see from a distance greater than 10ft.
Download instructions for fences here:
Instructions – Wood and Vinyl